Privacy Policy

Privacy policy dated: 24/01/2022

 Our contact details 

Name: The Wildlife Gardening Company Ltd

Company No.: 13398380

Place of registration: England and Wales

Representative: Matthew Williams

Address: 106-116 HOLME LANE SHEFFIELD, UNITED KINGDOM, S6 4JW.

E-mail: enquiries@thewildlifegardening.co

Website: https://www.thewildlifegardening.co 

The personal data of yours that we use includes: 

•    details we collect about you when you use our websites and apps

•    information provided when you use or receive our services, and

•    information we receive from other sources. 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Email addresses

  • Telephone numbers

  • Delivery and billing addresses

  • Payment details (e.g. credit or debit card information) and purchase information (e.g. price, items purchased)

  • Correspondence with yourself regarding use of our services, website,  interactions with our social media accounts and orders from our online store.

  • Essential and non-essential cookies, IP Addresses when using our website (read more in our Cookie Policy)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To allow us to respond to enquiries and undertake work or services e.g. name and contact details for gardening work.

  • To allow us to process orders from our online store e.g. name, contact and payment details supplied when you make a purchase. 

  • You choose to join our mailing list via the link on our website or social media.

  • Name and correspondence when you contact us through a form on our website or via our social media channels

We also receive personal information indirectly, from the following sources in the following scenarios:

  • In the case of essential cookies, to allow our website to function correctly. Non-essential cookies that allow us to analyse how customers use our website and re-target them with advertising.

  • Squarespace analytics when you use our website

We use the information that you have given us in order to: 

  • schedule work that you have instructed us to carry out.

  • process the orders you have placed through the online store on our website

  • Reply to any enquiries that you may send us

  • Send you our newsletter via email 

  • In the case of cookies, allow our website to function properly (essential), send you targeted marketing and advertisements (non-essential – should you choose to opt in)

We may share this information with:

  • Third party marketing platforms such as Mailchimp in order to send out our newsletter. 

  • Squarespace when you use our website and online store.

  • Stripe when processing payments for items bought through our online store.

  • Google via their advertising and analytics platforms.

  • Customer Relationship Management platforms (CRMs)

  • Postal delivery services such as Royal Mail or DPD

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@thewildlifegardening.co or, in the case of marketing emails, unsubscribe from the mailing list.

How we store your personal information 

Your information is securely stored within password protected accounts on Google, Squarespace, Mailchimp etc. We use two-factor authentication where possible and always try our utmost to protect your data.

We only keep your data for as long as we need to use it. This will depend on the product or service we are providing. We will delete your information when we no longer need it to deliver a service or product, or if you remove your consent.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@thewildlifegardening.co if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@thewildlifegardening.co 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk